Can't Verify Your Facebook Business Page? Try This:

Can’t Verify Your Facebook Business Page? Try This:

You can't VERIFY YOUR FACEBOOK BUSINESS PAGE, betsy kent, be visible, blog school

Urghhh…social media can be SO frustrating! Even for someone like me. I use it for marketing my own business and I also teach other business owners how to use it. But sometimes I get really mad. The changes. The glitches. The time spent trying to figure things out.

And no social media platform can be more infuriating than Facebook.

I recently published a blog post stating all the great reasons you should verify your Page (read it here). To be extra helpful I even included instructions. Well, that post caused a flurry of emails and messages from a ton of people.  Many of you, in spite of the instructions, still can’t verify your Facebook business Page. 

I’m so sorry. 

It was really bugging me that something that was so simple for me to accomplish was impossible for so many of you. My assistant and I began to do some research. Why can one business get verified and another one can’t? According to Facebook, Page verification should be as simple as pie. So we had to find other sources of information. I am going to to share what we discovered but keep in mind, these are only suggestions. 

If You Can’t Verify Your Facebook Business Page Here Are Some Suggestions:

1. Make sure that you have a link on your website to your Facebook business Page.

2. Check to see what category your business is in. Categories have changed numerous times in the past few years. The recommendations we found suggested that Local Business or Companies & Organizations are the best bets.

3. Add the Facebook business Page link to your personal Facebook profile.

4. In the About section of your Page enter as much detail as you can about your company. Think of your Facebook business Page as an extension of your website. All your information should be aligned:

    • Add a keyword that represents your business category.
    • Add your email address.
    • Add your website address.
    • Fill in the Products and Services section.
    • Add your street address. If you don’t want your address to be public, try adding just the city, state and zip code. That worked for me.
    • Complete any and all additional fields that are relevant to your business.

can't verify your facebook business page, betsy kent, be visible

keyword for facebook business page, be visible, betsy kent, blog school

If all else fails, you can opt to send a business document to Facebook. Choose the “Verify with Documents” option, upload an image of one of the official documents required, such as a phone bill in your business’ name. This is a bit pesky if you work from your home. But if you’ve been in business for a while it’s probably time to put your phone number in your business’ name or register it with your local county.

verify facebook business page with documents, betsy kent, be visible, blog school

In defense of Facebook. My guess is that these safeguards are in place in an attempt to maintain the integrity of the platform. Facebook wants to be sure that yours is a legitimate business. In other words, fly-by-night businesses shouldn’t be able to verify their Page. It’s a very clumsy system but it’s the best we have right now.

Please let me know if you used our suggestions and had any luck. Of course, as I get new information on Facebook business Page verification I’ll pass it right on to you. So, if you still can’t verify your Facebook business Page, make sure you check my blog often or subscribe to get my weekly tips. 

As always, thanks for reading!

Give me 30 mins and I’ll give you a tip about your ideal customer that will make a difference in your business right now. Schedule below:

Betsy Kent

Betsy Kent

I've guided hundreds of clients through my signature process and formula and as a result, they’ve generated millions of dollars in new business revenue with more ease and confidence than ever before. THE CHANGE IS MILLIONS.


  1. Avatar Linda Ursin on June 15, 2016 at 1:18 am

    I have all the info where it’s supposed to be, but their help pages say that page verification isn’t available in my area yet. I’m pretty sure I’ve verified my page once before though. A long time ago, before the algorithm changes and all of that.

    • Betsy Kent Betsy Kent on June 15, 2016 at 10:56 am

      Hi Linda,

      Thanks for letting us know. My advice would be to check every few weeks and see if your area has been added. Where are you located?


  2. Avatar Greg Lewis on October 27, 2016 at 4:07 pm

    Great info. Another critical bit to include is that one must enter “Company” then, a sub category e.g. “Software”. Simply entering “Software Company” in the category results in you NOT being recognized as a “company” and NOT having access to the critical fields to include on the form (like phone, address, etc.).

  3. Avatar James on April 26, 2018 at 2:43 pm

    I was unaware you had to use a landline phone number to verify. Ive tried to verify from my mobile too many times now and facebook has put a block on me using a phone number to verify.
    Only just setting up and working from home i have to official documents as yet to use. Will facebook let me use a phone number in the future?

    • Betsy Kent Betsy Kent on May 6, 2018 at 1:48 pm

      Hi James, It’s a bit tricky. I don’t have a landline and was able to verify my Facebook page. I recommend doing some Google searches and see if you can find the answer. It may not be your phone number that’s causing the problem. Here’s a good tutorial from Ad Espresso. Let me know if it helps.

  4. Avatar Ted Edwards on May 16, 2018 at 6:02 pm


    I have tried all of the above and applied many times but just get rejected! My page is a legitimate company with a large social media and online following included over 2,500 followers on Facebook.

    I actually have no idea why they keep declining?

  5. Avatar Xyz on June 15, 2018 at 3:14 pm

    I have been trying to verify my page with Facebook for a week. It is for an established local business and we simply need to make corrections to info on a Google generated page so trying to either claim the place or verify a separate page to merge them together. Phone doesn’t work. When I send documents, they tell me that we are not a local business (despite address being listed everywhere including documents). If I send anything else they tell me I need to send documents. When I contact support, no response. When I respond to the verification requests, no response. They literally will not verify with tax documents and every measure of proof in existence… It is insane. The irs is easier to deal with than them. I don’t know what to do aside from give up just have the false info out there for the rest of eternity… Just why. Why. I will literally take any suggestion at this point.

    • Betsy Kent Betsy Kent on July 18, 2018 at 12:38 pm

      Hi, Sometimes Facebook is frustrating, I agree. But with over 2 billion users, it doesn’t surprise me that they are not handling free listings better. My suggestion is to keep searching on Google for an answer. Make sure you go into “tools” and choose a timeframe in the past few months so you get the most recent information. Betsy

  6. Avatar Jennifer Foxworthy on June 27, 2018 at 6:20 pm

    Hello Betsy,
    Your article is very informative and I am glad you address the frustrations that other people when dealing with Facebook. I have done all of the above to include sending my scanned PDF copy of my IRS Determination Letter and my phone bill. I keep getting the same below message multiple times. Facebook doesn’t even give the decency to explain why they are declining my request. Could you please take a look at my nonprofit page and let me know if you see something that I should have:
    Thank you for your guidance,


    Thanks for contacting Facebook. In order to continue with your request to verify your Page, you must provide an official document.

    We understand that you may not know what types of documentation we accept, so we encourage you to visit the Help Center:

    Please scan or photograph a physical copy of your document and attach it in your response to this email. Once we receive an official document, we’ll be happy to review your request again.


    Page Support

    • Betsy Kent Betsy Kent on July 18, 2018 at 12:35 pm

      Hi Jennifer, I wish I could help you. Sometimes Facebook is hard to figure out. I would keep searching in Google for an answer to your question and make sure you go into “tools” and choose a timeframe in the past few months so you get the most recent information. Hope this helps. Betsy

  7. Avatar Mike on October 16, 2018 at 11:36 am

    As part of soliciting donations on FB as a nonprofit, one needs to verify your page. The issue is if you have a d.b.a. and your documents point to an incorporated name. Or at least I think that is our issue since no one comes out and says hey your utility bill and your FB page name don’t match.

    In our case our FB page is “incorporated name/d.b.a. name”. I think they don’t like both as the name but they don’t come out and say that.

    So I am changing or name to our incorporated name which is risky since all our patrons recognize us as our d.b.a. name (we are a nature park).

    Crazy thing is I get donations from FB now via Network for Good but they won’t deal with me directly. But they are happy to take my marketing/boost money.

    • Betsy Kent Betsy Kent on October 16, 2018 at 1:35 pm

      Hi Mike, thanks for your comment. I know, Facebook is frustrating sometimes. But the benefits far outweigh the downside. Best of luck.

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